Higher Performance Metrics Refund Policy
Effective Date: 7.8.25
At Higher Performance Metrics, we are committed to providing high-quality health and wellness services and products to support your journey towards a healthier lifestyle.
1. Eligibility for Refunds
Refunds are available within 48 hours of the original purchase date.
To be eligible for a refund, the product or service must be unused, in its original condition, and accompanied by proof of purchase.
For in-person services all sales are final after the 48 hour grace period.
Unused online services can be refunded 30 days after the purchase date.
One re-booking will be allowed for services that have been paid for- when notified 48 hours in advance of the time or service of the need to cancel or reschedule the original scheduled appointment.
For cancellations not made 48 hours in advance or after the first rebooking will be subject to a $50 re-booking fee to secure a new spot on the appointment schedule.
2. How to Request a Refund
To initiate a refund, please contact our Customer Service team at info@higherperformancemetrics or +1 (817) 290-5135 with the following information:
Your full name and contact details.
Order number or receipt.
A brief description of the reason for your refund request.
Once we receive your request, our team will review it and respond within 7-10 business days.
3. Refund Process
If approved, refunds will be processed within 10-14 business days.
The refund will be issued to the original method of payment.
Any shipping fees incurred during the original purchase are non-refundable.
4. Exceptions
Refunds are not available for digital products or services already rendered (e.g., consultations, training sessions, virtual appointments, and workout programs).
For products purchased through third-party sellers, please refer to their specific refund policies.
5. Contact Us
If you have any questions or concerns about this Return Policy, please contact us at:
Higher Performance Metrics
5511 Parkcrest Dr.
Suite 103 Austin, TX 78731
Email: info@higherperformancemetrics.com
Phone: +1 (817) 290-5135